Overview

Getting Started

Create an account and have your first AI agent answering calls in under 5 minutes.

1. Create an Account

Go to converse.axllabs.in and sign up with your email. You'll be asked to set up your workspace name during onboarding — this represents your organization.

2. Create Your First Agent

Navigate to Agents → New Agent in the sidebar. The setup wizard has three steps:

Configuration

Give the agent a name, choose an AI model, select a voice language, and pick a voice. The voice language must match the language your callers will speak in — this affects both transcription accuracy and the voice synthesis.

System Prompt

Write the agent's instructions. Tell it: who it is, what it does, what it should NOT do, and how to handle edge cases. Be concise — voice agents respond best to clear, short instructions.

Tools & Voice

Enable built-in tools like call transfer, SMS sending, or scheduling. You can also assign knowledge base documents to the agent here.

Good first system prompt

"You are a friendly support agent for Acme Corp. Help callers track orders and answer product questions. Keep responses under 2 sentences. If asked about refunds, tell the caller you will transfer them to billing and then use the transfer_call tool."

3. Test in the Playground

Before connecting a phone number, test your agent in the Playground tab:

Agent tab: Type or speak to the agent directly in your browser. You'll hear the actual voice output.
Flow tab: Test a complete flow end-to-end — the same pipeline that runs on live calls.
TTS tab: Preview any voice with custom text before committing to it.

4. Connect a Phone Number

Go to Channels → Add Channel and choose your telephony provider (Plivo or Twilio):

Step 1

Enter your provider API credentials.

Step 2

Click Verify — Converse fetches your available phone numbers.

Step 3

Select a phone number and assign an agent or flow.

Step 4

Save — the webhook is auto-configured at your provider. No manual copy-pasting.

Call the number — your agent will answer.

5. Monitor in Live Space

Once calls are live, open Live Space to see every active call in real time. Click any call to see the live transcript. Use Whisper to send hidden instructions to the AI, or End Call to terminate it.

What's next?

Build a Flow — add DTMF menus, language detection, or complex routing before the agent.
Add a Knowledge Base — upload your FAQ or product docs so the agent can answer accurately.
Run a Campaign — dial thousands of leads automatically with AI-detected outcomes.
API Reference — integrate Converse programmatically.