Converse Documentation
Converse is an enterprise AI voice and messaging platform. Build, deploy, and manage conversational AI agents across phone calls, WhatsApp, and SMS — with a visual flow builder, real-time supervision, outbound campaigns, and a full knowledge base.
Agent Builder
Create AI agents with custom prompts, voices, tools, and knowledge bases.
Flow Builder
Design call routing visually — DTMF menus, conditions, agent handoffs, and more.
Channels
Connect phone numbers, WhatsApp, SMS, and web widgets in minutes.
Live Space
Monitor live calls, whisper to agents, barge in, and manage escalations.
Knowledge & Tools
Upload documents, connect APIs, and add MCP servers your agents can use.
Campaigns
Run outbound voice, SMS, and WhatsApp campaigns with AI interest detection.
Integrations
Webhooks, API connectors, and event streaming to your existing systems.
API Reference
Manage everything programmatically with our REST API.
What can Converse do?
Converse handles the full lifecycle of AI-powered conversations:
- Inbound calls: Route incoming calls through a visual flow, collect information, and hand off to the right AI agent or human.
- Outbound campaigns: Dial thousands of leads automatically, detect interest, retry no-answers, and export results.
- WhatsApp & SMS: Same agents and flows work across text channels — no duplication.
- Web chat: Embed a voice or chat widget on any website with a single line of code.
- Supervision: Humans can listen in, whisper instructions to the AI, or take over a call at any time.
- RAG knowledge base: Agents can look up facts from your uploaded documents, URLs, or pasted text in real time.
- Custom tools: Agents can call your APIs, trigger webhooks, run code, or use MCP servers mid-conversation.
Multi-tenant & secure by default
Every workspace is fully isolated. Agents, flows, knowledge bases, call logs, campaigns, and contacts are scoped to your organization. Row-level security is enforced at the database layer — not just in application code.