Analytics & Reporting

Real-time dashboards, AI-generated campaign reports, engagement scoring, and conversation intelligence — all computed automatically from your AI interactions.

Dashboard Overview

The main analytics dashboard provides at-a-glance metrics:

• Total calls (today, this week, this month)
• Resolution rate and average duration
• Sentiment trend over time
• Inbound vs outbound split
• Active agents count
• Usage trends by day with call volume and minutes consumed

Campaign Analytics

Each campaign has a dedicated analytics view:

• Outcome breakdown: Visual bars showing interested, not interested, callback, voicemail, DNC, no answer.
• Engagement score distribution: Histogram of 0–100 scores across all contacts. Shows how many are not interested (<40), undecided (40–70), and interested (>70).
• Answer rate, interest rate, completion rate: Key conversion metrics.
• Hourly call distribution: When are calls most successful? See patterns by hour.
• Average call duration: How long are productive conversations vs quick hang-ups.
• A/B variant comparison: Per-variant metrics when testing different approaches.
• Goal progress: Visual progress bar toward configured campaign goals.
• Campaign health score: Real-time composite metric (0–100) combining answer rate, sentiment, and conversion.

AI Campaign Reports

When a campaign completes, an AI analyzes all call data and generates a comprehensive report:

• Executive summary: 2–3 sentence overview of what happened and whether it was successful.
• Key findings: Data-driven insights ranked by impact (high/medium/low).
• Audience insights: Who responded well, who didn't, and patterns across demographics.
• Common objections: What contacts pushed back on, how often, and which responses worked best.
• Recommendations: Specific, actionable next steps with priority and reasoning.
• Variant analysis: Which A/B variant won and why.
• Score distribution: Breakdown of engagement scores with trends.

Conversation Intelligence

Insights extracted automatically from every call:

• Sentiment analysis: Per-call sentiment score (-1 to +1) with trend tracking.
• Topic extraction: What topics are being discussed most frequently.
• Objection tracking: Common objections catalogued with frequency and best responses.
• Call summaries: AI-generated one-line summary of every call, searchable.
• Resolution classification: Resolved, unresolved, escalated, or callback scheduled.

Real-Time Monitoring

Live visibility into what's happening right now:

• Active calls feed: See all currently active calls with direction, duration, and agent.
• Campaign progress: Real-time stats update every few seconds for running campaigns.
• Health alerts: Get notified when campaign health drops or hot leads are detected.

Export & API

• Export campaign results as CSV (contacts, outcomes, scores, durations)
• Analytics data available via API for custom dashboards
• Webhook events for real-time data integration with external tools